How to delete your data

You can ask us to delete data held by ReplyBiz at any time. We complete deletion requests within 30 days and confirm by email when it's done.

If you're a restaurant using ReplyBiz

Remove a single channel

1. Open ReplyBiz and go to the Channels tab.
2. Tap Manage on the channel, then Disconnect.
3. We stop receiving messages from that channel straight away and delete its messages, media, customer details and access tokens within 30 days.

You can also remove our access from Meta: in Facebook, go to Settings & privacy → Settings → Business integrations, select ReplyBiz and choose Remove. When Meta tells us access was removed, we delete the related data within 30 days.

Delete your whole account

Email szzs.vsn@gmail.com from the address you sign in with, with the subject "Delete my account" and your business name. We delete your account, all connected channels and all their data within 30 days.

If you messaged or reviewed a restaurant

Your conversation belongs to the restaurant you contacted, so the quickest route is to ask that restaurant to delete it. You can also email us at szzs.vsn@gmail.com with:

• the restaurant's name,
• the channel you used (WhatsApp, Instagram or Messenger), and
• your WhatsApp number or Instagram or Facebook name, so we can find your messages.

We'll delete your messages and details from ReplyBiz, or pass your request to the restaurant where it needs to decide. Deleting data from ReplyBiz does not delete messages from WhatsApp, Instagram or Messenger themselves, or reviews on Google; manage those in each app.